Free Alphard pickup
Bookings include free professional Alphard pickup. Exact meeting points, vehicle information and driver details are shared privately for the booked trip.
What to send for pickup
Send guest count, departure location, destination venue or budget, estimated time, whether you have already crossed immigration, and whether you have luggage. These basics make free professional Alphard pickup smoother.
Border gates, ferry terminals and the airport
For border gates, ferry terminals and the airport, avoid using only a broad name. Say whether you are still inside, already outside, at a taxi area, lobby, parking area or another visible landmark. If you are not sure, send a current photo or location first.
Hotels, casinos and malls with multiple doors
Large hotels and casino resorts often have several entrances, lobbies and shuttle areas. Send the exact property name and waiting point; once the point is set, stay there instead of walking around.
Why photos help
Many pickup delays happen because the guest and vehicle are both nearby but cannot see each other. A live photo of the entrance, road edge, lobby sign or waiting area is often clearer than a text description and helps reduce repeated calls.
Waiting and no-parking rules
Some pickup areas cannot be used for long stops. When the vehicle is close, use the shared vehicle information and board promptly after identifying it. If you cannot find the vehicle, stop moving and send a photo of your current position.