What to send before pickup
Send guest count, departure location, destination venue or budget, estimated time, whether you have already crossed immigration, and whether you have luggage. These basics help the concierge confirm whether pickup can be coordinated before you move.
Border gates, ferry terminals and the airport
For border gates, ferry terminals and the airport, avoid using only a broad name. Say whether you are still inside, already outside, at a taxi area, lobby, parking area or another visible landmark. If you are not sure, send a current photo or location first.
Hotels, casinos and malls with multiple doors
Large hotels and casino resorts often have several entrances, lobbies and shuttle areas. Before pickup, confirm the exact property name and where you are waiting. Names that look similar should be checked carefully, and once the point is confirmed, stay there instead of walking around.
Why photos help
Many pickup delays happen because the guest and vehicle are both nearby but cannot see each other. A live photo of the entrance, road edge, lobby sign or waiting area is often clearer than a text description and helps reduce repeated calls.
Waiting and no-parking rules
Some pickup areas cannot be used for long stops. When the vehicle is close, check the confirmed vehicle information and board promptly after identifying it. If you cannot find the vehicle, stop moving and send a photo of your current position.
Pickup is not a fixed promise
Pickup availability depends on venue, timing, guest count, route and same-day traffic. The public page does not publish exact meeting points or driver details; final pickup point, vehicle and waiting rules are confirmed privately on the day.